AI and CX Agile — Customer Agility Framework ™ Support
The Customer Agility Framework has launched a funding event to support the delivery of the Beta Version of the Framework. All funds are going through Agile World Incorporated the 501(c)(3) public charity. Funds that are raised will be used to pay content writers to fill out the details of the Framework. Payments will be taken through Stripe and there are Supporter $50, Champion $150, Personal Co-founder $500, Business Co-founder $2000 options.
What is the Customer Agility Framework?
The Customer Agility Framework ™ is a new and better way of working. The Customer Agility Framework ™ contains two missing links in organizational lifecycle firstly what work should be done and secondly how can work be qualified as impactful. As Artificial Intelligence becomes pervasive is it serving your organisation or your competitors?
Deciding where to use unique human capabilities and focus artificial intelligence is the next great business evolution
The Customer Agility Framework ™ provides a way to build upon the unique skills and knowledge in your organisation by optimizing through a new way of working using artificial intelligence, customer (user) experience and agile.
NORTH STAR EFFECTIVENESS
The Customer Agility Framework ™ defines how to use AI effectively from Insight to Outcome, through the Customer (user), Business and Technical North Star’s to provide decision point information for your whole organisation.
CUSTOMER SUCCESS
Customer Agility Framework ™ focuses on customer journey based organizational design that own products, services and the way to run and change them though a single software system.
Positive Customer outcomes define success through holistic organisational design
The Customer Agility Framework ™ has been defined as a holistic enterprise transformation system to deliver real-time oversight and intervention capabilities to for both strategic and tactical insights and outcomes for the Customer (user), Business and Technical North Star’s.
Chief Executive Officer
The Customer Agility Framework ™ is designed to ensure that your whole organisation is focused on achieving the CEO’s vision. It supports the CEO by providing a real-time overview of all work in progress and its impact upon the business markets, customers and share value.
Chief Financial Officer
The Customer Agility Framework ™ is designed to ensure a single golden source of data for all activity in an organisation. It supports the CFO to ensure that ROI and value for money can be seen in real-time.
Chief Operating Officer
The Customer Agility Framework ™ is designed to ensure that your whole organisation is implicitly focused on implementing company strategies in daily operations meeting strategic and operational objectives.
Chief Technology / Information Officer
The Customer Agility Framework ™ is designed to ensure the development, engineering and research required to improve the product and service offerings is effective. It also supports a holistic integration of technical skills while eliminating handoffs and blockers.
Insight to Outcome Customer Agility Framework ™
Insights to Outcomes is a unique function of the Customer Agility Framework ™ and is the central axis of all data systems and interactions involved in it. It focuses all work around attaining the Customer North Star in the first instance, then add the filters of the Business North Star and the Technical North Star to meet their strategies, target and capabilities.
Customer Lifecycle
The Customer Agility Framework ™ supports the attracting and retaining of customers by building customer loyalty and potential customer engagement through facilitating a direct response to customer needs. The Customer Agility Framework ™ will focus your entire organisation on listening to customers and colleagues in real-time to define the next work to be undertaken. It will enshrine a flexible way of working that supports an immediate response to changes in your target market, perceptions and opportunities.
Stand out from the Crowd
Be noticeably different and better than your competitors by aligning your flow of work around delivering positive outcomes for customers (users), colleagues, clients, shareholders and your balance sheet. The Customer Agility Framework ™ uses the latest thinking around artificial intelligence and automation to support data driven decision making with real-time insights and oversight for strategy alignment, governance, security, resilience, financial control, prioritisation and regulatory compliance.
